[WIP] Starbucks > Reimagining diverse eGifting experiences
[WIP]
Starbucks > Bridging marketer to customer experience
Cruise > Redesigning the the AV app deployment process
Smartsheet > Assessing the usage of mobile app navigation
Sendbird > Exploring self-service onboarding
Sendbird > Reorganizing the technical documentation
[WIP] Sendbird > Uncovering the initial SDK integration process
Sendbird > Setting up an internal research participant panel (ResearchOps)
Clubhouse > Revamping the communication method
Other work/projects
Starbucks > Summary of the Order Status Board Research Study
National Park Service > Service Design
Cruise > Pick-up and Drop-off Research Report
Nonprofit Preschool > Website Redesign
Sendbird > Sendbird chat for Education Presentation Deck
EasyDine > User-Centered Design Project
Project EMAR > Research on Human-Robot Interaction (ACM SIGDOC Award)
StartCon 2018 > Conference Review
These are mostly overviews of my past projects. If you’re interested in learning more, feel free to reach out at yelin.jo@gmail.com - I’d be happy to share more details!