https://www.yelinjo.com/clubhouse daily 0.75 2023-01-04 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1626611175843-QCHZ2H1R6YVHZSMMYD26/%F0%9F%91%8B+Clubhouse.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627821954977-WXI2N4RDN5M1Z58W6NHK/clubhouse+process.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627214922492-TX7BF9N0C5JH3C7HUU6X/01TipsOBM6nDRu26h69etem-4..1612293444.jpg Clubhouse - Challenges With the hard hit of the pandemic, individuals eager to connect have thrived more than ever. This eagerness has triggered Clubhouse to thrive as it allows users to connect with each other at distance, anywhere and anytime. However, there were still questions around Clubhouse maintaining its user engagement post-pandemic. To enhance the current user experience of Clubhouse, we focused on creating a more entertaining experience through communication methods expansion and also creating an easier experience for all types of users including listeners, speakers, and moderators. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627216257178-WDZ8GFMMF32Q75EFKYYU/survey.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627471876551-PST3ZAL6P2TA97XUL5AX/clubhouse_objectives2.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627474268691-PJFFE7SMWOO0O2IFGS2J/clubhouse_target.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627474178973-6FG91LMWEBVLGKIYLMIV/clubhouse_focus.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627475313350-JBP4G73WFV5UFEHW1U6N/clubhouse_wordconcept.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627646155232-I8TI3B9O6BM4C66UX4N9/clubhouse_interviewqs.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627647546050-CRLVTA7V49HH8033MUZ9/Clubhouse+Affinity+Diagram.jpg Clubhouse - Make it stand out We organized findings through affinity mapping user stories and experiences at the application and ecosystem levels, which revealed distinct needs and pain points. Through sessions of ideation, we chose to develop an interactive game to address these pain points. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627648132099-E1NJQDAKGCUMFJCM58D0/clubhouse_home.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627648226487-6QSF9Q8PEJSTKJ2QIO1L/clubhouse_search.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627648434901-JR8U8K3L6AXGF9NH3V3P/clubhouse_profile.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627648366614-864O0TAE1YKNIXVSQCEQ/clubhouse_communication.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627649133919-S9X8SY5KCXIVNFELHA3S/clubhouse_uxvalues.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627813372710-3ILJGSB24V961R8NREHU/clubhouse_user1.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627813289500-GG0ZR7J8S8TY751S5004/clubhouse_user2.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627813478855-E1WE1V4FDCCRHOYP9C0R/clubhouse_user3.jpg Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627814972804-F0BQNMUKXY2UF2E91U28/clubhouse_user1taskflow.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627815295943-R4IQD9PBSPRILUQLZOZK/clubhouse_user2taskflow.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627815325637-4S1BINJ5XLOQFGBIXWNZ/clubhouse_user3taskflow.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819339059-Y3P6MKHC8ZAREPI2QM5A/clubhouse_user1prototype1.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819617915-220MK2GXTXRS48AKU4CA/clubhouse_user1prototype2-2.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819576361-DYXR64KGUOZZIMYFGUF9/clubhouse_user2prototype4.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819417135-8Q9H6FKI1ENRJ37PPB8J/clubhouse_user3prototype6.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819509738-BUSLWIHGF7NUW0BSF2V9/clubhouse_user1prototype2.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819003318-L4NO46WLGDEWTG1KCTJB/clubhouse_user2prototype1.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819705617-SV4G0YBH3YUSVL6NTXNS/clubhouse_user2prototype5.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627819744678-5QD7SA5H6YYA2J9KV4WG/clubhouse_user3prototype7.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627885325800-DAWZ4VP97E06CW7X36PZ/clubhouse_interactionsample_button.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1634711065759-FC12WFJ1OU4JSK0YUCY4/clubhouse-email-blur.png Clubhouse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/nonprofit-preschool daily 0.75 2025-07-25 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/cf2901b4-a2e8-42ff-9d42-80bf627ca7ed/Cover.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/fb4cc515-2512-43be-bfb1-e2a4b229ab45/Contents.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/92e137d7-3479-4497-b16e-6fda0dc0fe67/Team.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/738d688d-23b9-4842-ac36-139c6b85adc6/About+Hoa+Mai.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/979ffce0-053b-4550-8264-f91b32cea73f/Discovery+research.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/55b18755-fbc6-46a7-8e19-532805938d52/Discovery+research+highlights.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/f1c06ea9-8acf-4b12-a33c-318b547f9ede/Objectives.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/018e1f2c-645b-4b19-b0a1-94aa758ceefd/Personas.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/0bfc7efa-5f78-4817-bd81-47d90ff387a7/IA.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/a23efb96-ef68-4f14-8d9b-a9356ea51918/Sketching.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/4a5d8eb4-83b5-40a4-ab38-086de78dbfd4/HTML+Prototype+%28mid-fi+prototype%29.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/6d91d701-46bf-4902-8669-d764983546fb/Usability+Testing.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/0d5a873e-fe3d-44b6-8b95-c9655a22b016/Usability+Testing+Findings.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/edbb1305-ce54-47f6-91bd-737ceff30a16/Development_+Hi-Fi+Mockups.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/f7c2b167-6688-4c5b-b6ba-c3e591a3abe8/Development_+Finished+Website.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/ae90ab1c-a5ad-44cb-9040-28e7a3fcf04b/Challenges+and+learnings.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/e68f3f29-6f38-429c-96c0-a4877790f131/Outro.png Nonprofit Preschool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/smartsheet daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/560148a5-9862-4e36-b771-61283fb88b76/smartsheet-vector-logo.png Smartsheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/5c960811-608c-44df-aec1-c57fc44f51ab/Screen+Shot+2022-11-15+at+7.25.59+PM.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/05c63e44-e49d-4134-9403-fb40de1d9fa6/smartsheet-heuristics.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/3459bfe4-a9bd-44c6-8c4c-cf7b7237a0c2/Screen+Shot+2022-12-14+at+8.55.56+PM.jpg Smartsheet Participant invitation was sent out to recruit the users. It was sent out to users based on our participant profile we created above. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/39e0d1ae-c695-4a58-8a79-5008408619cd/Screen+Shot+2022-12-14+at+8.57.02+PM.jpg Smartsheet Once we recruited the participant, we sent out the instruction so that the participant was technically ready to participate remotely. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/339f708f-1e91-4b93-a33b-38cde9ef9e9b/giphy.gif Smartsheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/3215e003-4a3d-4c42-939a-28848a436ea4/smartsheet-giphy2.gif Smartsheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/19b31796-ea8b-4592-8ec2-f825cc693505/Screen+Shot+2022-04-09+at+1.38.28+PM.png Smartsheet - Make it stand out * Screen shot of user research tool Dovetail https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/99958e62-f742-41b8-b7fa-87204951c6ab/Screen+Shot+2022-12-20+at+7.37.16+PM.png Smartsheet - Make it stand out * Partially extracted from the findings and recommendations https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/de4dc848-2afc-4f17-919a-cf58931e16fe/623b01f0b898f2287f820c5e_Group+7249.png Smartsheet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/cruise-sentinel daily 0.75 2025-07-21 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/6090fba7-2e64-49e9-b534-bce0946ad730/Cruise_Wordmark_Presidio.png Cruise - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/d5460fd5-1500-44d9-8b63-f2cd3ea7958b/starfleet-sentinel.png Cruise - Challenges With the hard hit of the pandemic, individuals eager to connect have thrived more than ever. This eagerness has triggered Clubhouse to thrive as it allows users to connect with each other at distance, anywhere and anytime. However, there were still questions around Clubhouse maintaining its user engagement post-pandemic. To enhance the current user experience of Clubhouse, we focused on creating a more entertaining experience through communication methods expansion and also creating an easier experience for all types of users including listeners, speakers, and moderators. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/feaa2660-b525-41c3-ab4f-1429a868710d/Cruise-Iteration.png Cruise - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/3a32f233-b235-48f9-8324-6dc841226426/IMG_0955.JPG Cruise - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/7de41fc5-8329-42a9-9ada-c1f4c9b36f18/slack+sharing_sentinel2.jpg Cruise - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/adca3181-146e-4250-9e70-b6cac886d64b/Screen+Shot+2022-07-22+at+12.09.51+PM.jpg Cruise - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/easy-dine daily 0.75 2025-12-24 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/e65fdea4-9d7a-4630-b08e-652d8d3a960a/Easydine1.png Easy Dine - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/320049a3-f6ec-49b9-98f9-43dae3ab9645/Easydine2.png Easy Dine - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/196f2c78-f8ad-4802-b1e0-95660cf82562/Easydine3.png Easy Dine - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/recommendations daily 0.75 2025-11-05 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Recommendations https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Recommendations https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Recommendations https://www.yelinjo.com/starbucks-egifting daily 0.75 2026-01-18 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/192ac708-8e6d-4666-98aa-7873658b0ac3/FY25_TSCC_Siren-wordmark_2lines-RGB_SbuxGRN.png Starbucks eGifting - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/a18eef5b-2a84-48a2-b51e-312820f83c36/sl1.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/ecb70076-1522-47eb-8876-c292493f914b/sl2.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/fed4bc5d-7afc-482f-9492-f087b9921228/sl3.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/180d847f-e893-4487-9bba-a24cf314c61a/sl4.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/82814f46-bb9c-445d-b728-692516678e28/sl5.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/93dc6155-82e9-47f3-ad87-8cde3a761eec/sl6.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/24253dea-33ff-4d9a-bdfd-bd126f0ecf0b/sl7.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/8cb42826-3fb7-49ac-8b7e-fbdcc96eddc8/sl8.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/f671cfc1-1aba-43c5-b09e-40a1a3209d2e/sl9.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/af20563c-6ca6-4249-9395-fea9c53ddc3c/sl10.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/894536b8-d9c7-403f-b332-f92434550e84/coworker+feedback.jpg https://www.yelinjo.com/starbucks-dmb daily 0.75 2026-01-18 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/192ac708-8e6d-4666-98aa-7873658b0ac3/FY25_TSCC_Siren-wordmark_2lines-RGB_SbuxGRN.png Starbucks DMB - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/64a84b81-7dc2-4e9a-bb96-b0e595a26e66/SB+Menu+Process+-+MCB+Current+State+Print+%26+Digital+Process+%28Q2+FY24%29.jpg https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/79fe6cc7-4996-4814-ad15-c4ab672c3263/marketers.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/fb42ec79-2325-4b3e-8802-06676ae47697/interview.gif Starbucks DMB - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/6c6cdcbb-b225-4878-b916-966bab30c456/Screen+Shot+2025-10-02+at+5.47.36+PM.png Starbucks DMB - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/37b0c1b8-820f-4873-8a2f-f007ec1942b7/Screen+Shot+2025-10-02+at+5.50.45+PM.png Starbucks DMB - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/533c77dc-1749-47a4-990d-1694ef6a5172/fulfillment+journey+map.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1967e9ea-8cd2-4e9f-b089-a96ef05ad12d/display+status.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/dd6c4292-fe8f-425f-bad0-2623c3fd0ad3/Menu+ABC.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/5cd46c1c-4c34-452c-a6c5-3f62686bf78b/Screen+Shot+2025-10-04+at+6.43.23+PM.png Starbucks DMB - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/b0b724c1-ee8d-417c-b5d2-44869547ba26/Menu+B.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/9b004c81-48ee-40a0-bddf-796a5325850e/Screenshot+2025-09-11+at+1.51.27%E2%80%AFAM.png https://www.yelinjo.com/home daily 1.0 2026-03-03 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/3f8e629a-3d14-4ea3-af86-3c4d92c93413/dyj+profile_sqsp2.png https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/3d5091b9-dc42-4a9c-af96-59eccf000364/IMG_0196.jpg https://www.yelinjo.com/contact daily 0.75 2025-11-17 https://www.yelinjo.com/about daily 0.75 2025-11-25 https://www.yelinjo.com/work daily 0.75 2025-12-24 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/b908e7bb-6995-4708-82bc-cdc8cf7b5308/DMB.png Work - Starbucks > Bridging marketer to customer experience https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/ddbff0bb-5597-48f0-8c68-509e9b841360/Digital-Starbucks-Cards-2+1.png Work - Starbucks > Reimagining diverse eGifting experiences https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/f85cdc15-70d7-47b3-8507-db58051306d5/Cruise-new+thumbnail.png Work - Cruise > Redesigning the AV app deployment process https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/7af9fc21-ef80-4939-af10-3316b03fed51/smartsheet.png Work - Smartsheet > Assessing the mobile app navigation https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/5e3b0496-1b21-479a-9f93-8ec3707c5665/sb-selfservice.png Work - Sendbird > Exploring self-service onboarding Self-service onboarding research https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/b1a3f599-bd56-462a-a797-6b44e7516d24/sb-docs.png Work - Sendbird > Reorganizing the technical documentation Documentation research https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/d6060ba3-2479-4214-9b82-680061cdf788/sb-techdocia.png Work - [WIP] Sendbird > Uncovering the initial SDK integration process https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/803d6529-727c-4215-989e-a4bda53ef1c8/sb-researchgroup.png Work - Sendbird > Setting up an internal research participant panel (ResearchOps) https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/25bbd6b5-c7f1-4004-a69d-4902f132e2f8/clubhouse.png Work - Clubhouse > Revamping the communication method https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/14c0e88d-5e2e-4baf-809d-9e8fb2b88c7b/osb.png Work - Make it stand out Starbucks > Summary of the Order Status Board Research Study https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/5c9b22b1-be98-4484-bd93-3a22411b0328/nps.png Work - Make it stand out National Park Service > Service Design https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/7b96543f-818f-4918-bc1e-07497c838cad/cruise+pudo.png Work - Make it stand out Cruise > Self-driving Car Pick-up and Drop-off Research Report https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/8420a23e-0389-4db4-896b-ac62230fbcaf/Hoa-Mai-Childcare.jpg Work - Make it stand out Nonprofit Preschool > Website Redesign https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/5bd748dc-25be-4f6e-bb0c-9dadb4e14d7a/sb-education.png Work - Make it stand out Sendbird > Sendbird chat for Education Presentation Deck https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/8715a92b-ecc3-46fb-9ed3-7be199251a9f/fbfe216a-0ec8-4e8d-a8fc-786f705c9bee.jpg Work - Make it stand out EasyDine > User-Centered Design https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/e8009650-fe2d-435b-8548-4d0cee8a042a/robot.png Work - Make it stand out Project EMAR > Research on Human-Robot Interaction (ACM SIGDOC Award) https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/b39ba961-4121-4413-b015-53d9a35b9933/StartCon-768x471.jpg Work - Make it stand out StartCon 2018 > Conference Review https://www.yelinjo.com/sendbird daily 0.75 2025-10-01 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1627956833388-IIXBK2F6TSEZPDGU053S/sendbird-logo.png Sendbird - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.yelinjo.com/sendbird/self-service-onboarding monthly 0.5 2025-10-01 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1635719887931-S4K3L4EJTMSULWS4XCMH/giphy.gif Sendbird - Self-service onboarding research https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633376392349-WW00UUHFV4WCD25MQK7R/Screen+Shot+2021-10-04+at+12.39.40+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631101225791-QK00HFUK2BFVR8HU6XTO/logo+churn Sendbird - Self-service onboarding research - Make it stand out While the number of total accounts are similar between self-service and sales led, the percentage of churned accounts were 21.6% in self-service while sales led was 5.3% https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631101117334-DIX43GGCG4R384U6CSRY/selfservice+vs+sales+led Sendbird - Self-service onboarding research - Make it stand out The dollar amount accumulated from sales led was around five times higher, yet the percentage rate of self-served customers churning was almost 50%. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631450619352-6H8LPQDE8KP91KJNZG15/Screen+Shot+2021-09-12+at+8.57.22+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631105551696-20UM9PYECEH1GM9WN6M2/Screen+Shot+2021-09-08+at+9.51.54+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631105590901-FOAMK38QQI6PAL1X2VIQ/Screen+Shot+2021-09-08+at+9.51.39+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631105713300-8ZJ95NJU3IOAIPRK1CEX/Screen+Shot+2021-09-08+at+9.54.47+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631451242828-4P1Q6DRPOPIHPSYCBDZY/Screen+Shot+2021-09-12+at+9.48.14+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631707011527-9Y68VZAEZ1O2SMELOYLO/selfservice_developerexperience.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631707063864-NWTXEMC7ZVBENF4EQAG9/selfservice_evaluationprocess.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631795600581-J0GPN8QZSRPUXP8UGCZ1/Screen+Shot+2021-09-16+at+9.32.40+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1635722757388-UQ4SHJQ0T9NI4PWL72P7/IMG_2686.JPG Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1635722672021-E1Y5M8D067525WM1YSNY/IMG_2688.JPG Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1635722646790-UUACTSN9ZPYDBI9J3QAZ/IMG_2684.JPG Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1fc475f7-6ab2-4ede-a1e0-7cc237fe071a/Screen+Shot+2021-11-09+at+12.17.30+AM.png Sendbird - Self-service onboarding research - Make it stand out Identified operational concepts https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/ef477ed9-52bc-494e-863d-86da4080cdf8/Screen+Shot+2021-11-09+at+12.18.24+AM.png Sendbird - Self-service onboarding research - Make it stand out Identified product usability https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/d6461da3-af83-48dd-82b3-8d458890a384/Screen+Shot+2021-11-13+at+10.46.22+PM.jpg Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963298265-IS0IAAPEJWP0MA377QMI/Screen+Shot+2021-09-18+at+8.07.09+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963325369-F2E92DPZ88QK2842GLWT/Screen+Shot+2021-09-18+at+8.07.41+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963417063-V0MJHDWTLDZJ57DQM52O/Screen+Shot+2021-09-18+at+8.09.41+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963274813-5N2WPFPI06JBMAEN5QME/Screen+Shot+2021-09-18+at+8.06.31+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963506962-6IKYKVJNARQYON22E619/Screen+Shot+2021-09-18+at+8.11.16+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963605666-0VS1CHU3EUSRNJK5PMKI/Screen+Shot+2021-09-18+at+8.12.58+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963492961-2A6MNU3WMVJM0NVCL3RN/Screen+Shot+2021-09-18+at+8.10.02+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1631963760410-C2H65U6DA75YNXP0JW78/Screen+Shot+2021-09-18+at+8.15.15+PM.png Sendbird - Self-service onboarding research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1628329709127-CIUGJ8E2DBLZ3KB8FYIA/Self-service+user+journey.png Sendbird - Self-service onboarding research - Make it stand out Self-service onboarding user journey map at glance https://www.yelinjo.com/sendbird/documentation monthly 0.5 2025-10-01 https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/2c76aa95-c29b-452b-9bbd-87c0df37caef/documentation-hotjar.png Sendbird - Documentation research https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/e9dfb06d-8290-4d75-828d-668fbd15a834/IMG_5508.JPG Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/a433e5b9-de9e-479e-a03d-493c460d11d6/Screen+Shot+2021-11-15+at+11.29.58+AM.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633319387885-DDG42V1A2UR65GGY9IQT/why02_visual_06.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633321961275-4ZDQIMDF7KV3QW353FLI/PM+review.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633322873485-TYW66XYAUJTQ1T0J4YXT/Screen+Shot+2021-10-03+at+9.10+1.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633322626808-3WMVITBMAWPOKXDYLOUQ/Documentation-competitive+analysis-dummy.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633150803550-2SMUGWIKZE3JY7GRK062/Screen+Shot+2021-10-01+at+9.58.57+PM.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/2bb64742-99c8-422e-9293-3858eb74a4fc/Documentation+page+views2.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633158753562-6QWKHB383SE41T7WM9KL/documentation-hotjar2.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633298578297-VJ0V3C2ESE4XPLR30LDS/documentation_hotjar_giphy.gif Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633323943418-3E11EHWVAF4ZLFOM5QHP/Documentation+journey+visualization.png Sendbird - Documentation research - Make it stand out * Partially extracted from the full journey visualization https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633302804511-JE8Y4PO0L8K8V8V75EO4/Documentation+IA+copy.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633325096635-MMRK0OENAK8PFY88V018/Improve+start+page%402x+2.png Sendbird - Documentation research - Make it stand out * Wireframing done in multiple different ways through workshops with product management team. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633380378207-XFR8GOTW0N4FB6191NSV/https%3A%2F%2Fsendbird.com%2Fdocs Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/149501ff-2ba8-450a-b2bb-018473790549/Sendbird+Docs+renewal+roadmap+21.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633381268363-UCIQKTP9Y7597TERFAOL/Screen+Shot+2021-10-04+at+2.00.33+PM.png Sendbird - Documentation research - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/60b58857e20e8c094f1f327c/1633932666066-AS13MPAVJV4XS7DN6WLQ/Screen+Shot+2021-09-30+at+6.39.33+PM.png Sendbird - 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